Refund Policy

Refund Policy for Packaging Trends – Your Reliable Packaging Partner

At Packaging Trends, we are dedicated to delivering premium custom packaging solutions tailored to your requirements. Our commitment is to ensure your complete satisfaction with every order. To maintain transparency and clarity, we have detailed our refund policy below:

Approval Process

We initiate a thorough approval process upon receiving your order and design specifications. This involves seeking your confirmation on various aspects such as design, printing, coloration, sizing, grammar, and order quantity. Reviewing and approving these details comprehensively before proceeding with production is imperative.

No Liability for Approved Designs

Once you have given your final approval on the design, printing, coloration, sizing, grammar, and order quantity, Packaging Trends will not be held responsible for any issues arising from these aspects. We proceed with production only after your explicit approval to ensure precision and quality.

Order Modifications

Please promptly contact our customer support team if you identify any errors or discrepancies after providing approval. We will endeavor to assist you in resolving the issue. However, please note that modifications requested after approval may incur additional charges and potentially affect the production timeline.

Defective or Damaged Items

If you are unlikely to receive defective or damaged items due to manufacturing errors, mishandling during shipping, or other uncontrollable circumstances, kindly notify us within 5 business days of receiving the order. Our team will promptly investigate and collaborate with you to address the issue.

Refunds for Defective Items

Suppose it is determined that the issue stems from our error or negligence. In that case, Packaging Trends will offer a partial refund or a replacement of the defective items at minimal additional cost. We may require photographic evidence of the defect to efficiently facilitate the refund/replacement process.

Refunds for Non-Defective Items

Refunds will not be applicable for approved and non-defective items. We encourage you to review your order during approval to prevent misunderstandings meticulously.

Sale, Closeout & Clearance Items

Refunds or exchanges are only applicable to regular-priced packaging items. Unfortunately, sale, closeout, and clearance packaging products cannot be refunded or exchanged.

Requirements to Process a Claim

To process a claim, the following documentation is required:

Signed POD noting damages or missing items.
Details of any missing, damaged, or defective items, including quantities.
Photographic evidence displaying damages or defects.

Please note: Signing your POD as “Subject to Count or Subject to Inspection” will not be considered a validated signature of receipt and may lead to your claim being denied. Failure to provide the above documentation may result in your claim being denied.

Order Cancellation

Please notify us immediately if you wish to cancel your order after approval. If production has not yet commenced, we may offer a partial refund minus any administrative or design fees incurred. However, the refund policy for non-defective items will apply once production has commenced, and the order cannot be canceled.

Refund Processing

Refunds will be processed using the same payment method used for the original transaction. Please allow 5-10 business days for the refund to reflect in your account.

Changes to the Refund Policy

Packaging Trends reserves the right to modify this refund policy without prior notice. Changes will be effective from the date of publication on our website.

By placing an order with Packaging Trends, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.

Should you have any inquiries or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you in any way possible.

Thank you for choosing Packaging Trends as your packaging partner!